Communication Coach and Voice Coach & ‘On Job Coaching’

Verbal Communication is one of the biggest challenges industries in India face today. Coaching with training is the way forward. 

Coaching for Verbal Communication and Voice skills can be classroom oriented or On the Job. These are support services for operations. Coaching for ‘Performance Improvement’ is ideal for organizations with Global Business Interactions.

A Coaching and Training intervention where “Classroom Learning’s” are reinforced in a practical manner. Behaviors are corrected to ensure positive results.  Participants are coached on “Key Skills” to improve overall performance.

Coaching/Training is aligned to meet the business needs; to improve performance and particularly to address the needs of identified participant, consultants or Agents (Bottom Quartile).

Some important areas for training with coaching are:

• Improving verbal skills
• A Universal Voice and Accent
• Neutral Pronunciation
• Identifying & Correcting M.T.I. (Mother Tongue Influence)
• Coaching & Feedback
• Behaviors need to be Corrected
• Communication Soft Skills
• Call Audits (Live or Remote) are conducted based on clients needs.

See Tangible Results and Better CSAT scores

Transform your employees into Performers and Achievers and develop high performance teams. 
Effective Coaching and Training translates into better customer service, effective call control, improved AHT and Satisfied Customers. The Result is ‘Good Customer Experience’. 

*A  complete New Hire Training program can also be provided.

For more information please contact