A world-class-cost-effective ‘Professional Training Solutions’ that provides you a unique competitive advantage over other players in the market. As an impaneled trainer, I train for some of the Leading Institutions and provide various training services.
Training is necessary for Excellence in the workplace and World Class Interactive Skills. It is Modular based and is aligned to meet the needs of Operations. Ideal for organizations with a ‘Global Reach’. As a Corporate Trainer I bring a workplace perspective to the training. Develop Skill Sets or Enhance Skills for Success!!
Training Programs enhance Learning & Development and improves performance in the workplace. Get your ‘New Recruits’ trained on a whole ‘range of topics’ where they gain an insight into and understand intercultural interactions, have the ability to Profile the customer and provide better resolutions. Equipped with good communication Skills, Soft skills, Knowledge and Interactive Skills, they respond appropriately.
Effective Questioning and appropriate Responses reflect the ability to communicate with a clear direction. Responses should bring out and reflect all the other skills needed for effective interactions.
Conversational Behaviors flow from our Attitude. Behaviors are corrected to ensure positive results. Your employees need to understand the importance of positive behaviors during an interaction.
Customer Service:To provide world class Customer Service, employees need to understand the basics of every interaction. There is always a Business level and a Human level. This has an impact on the kind of response a customer gets. Training also addresses customer attitudes & expectations, dealing with irate/challenging customers and more.
Verbal Skills (Voice & Accent): This is the biggest challenge in the workplace and needs detailed attention. We are well aware of the impact it has. Voice & Accent training helps to remedy issues including MTI (Mother Tongue Influence). To develop a universal Voice and Accent & Neutral Pronunciation, there are many areas to be addressed and there are no short cuts. A clear speech correction methodology is needed.
A Range of other modules are part of the program to address workplace and customer interaction needs.
Develop your workforce to provide Exceptional Service. Generate Customer satisfaction and Customer Loyalty.
Training helps to improve FCR; Unresolved calls impact operation’s cost, not just in terms of $$/₹₹ but your Customer base and Customer Loyalty.
Professional skills training addresses almost all challenges that organizations face on a daily basis.
OJT – On Job Training to reinforce learning’s during training is optional.
*Training can be customized for any organization.
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