Workforce Development Programs.
Training Programs that Drive Performance.
360⁰ Employee Development is a training intervention that has “Far Reaching Impact” on Overall Performance; increased productivity, customer satisfaction and improved SLA’s. It addresses, Business Communication skills (Verbal Skills, Structured Communication & Advanced Communication) for global interactions and Effective Responses, Cultural Understanding, Soft skills to compliment the Hard Skills, Improved Customer Handling and other workplace skills. Training address the core concerns of any organization and has a direct impact on quality and performance.
Additional For BPO: Improved Call Handling, Call Control, Improved AHT. Training helps to improve FCR and has a direct bearing on SLA/KPI/AHT and results in a Positive Customer Experience. Great Employee Experience and Exposure is as important as Customer Experience.
Programs are designed and aligned to workplace needs and are able to achieve desired results. This is possible due to the Extensive ‘Hands on Experience’ in Training, Coaching, Assisting Operations, HR for Recruitment and Quality in addition to ‘Real Time Audits’, which help to provide practical insights and make the programs more effective.
Training, Coaching and effective Diagnostics (Assessment) are integral to L&D strategies for workforce development, that help organizations and individuals move from “good” to “great”.
Let’s Collaborate!! To make a Difference. And Raise the bar.
Please Contact for more information.