A brief list of Training Programs for Corporate, Call Centers-BPO-IT and Educational Instutions.
The Training Format incorporates various strategies that induce learning and ties in Adult Learning Principles which creates a more receptive and effective Learning & Development.
Corporate Training
1. Business – Corporate English – Program improves Business English Skills for Leadership, Managers and frontline employees.
2. Verbal Communication skills – Verbal aptitude, articulation, speak intelligently, express oneself and more.
3. Universal Voice & Accent – Addresses areas that impact verbal communication in-depth, a range of speech and pronunciation issues and MTI (Mother Tongue Influence) for better conversations. (Speech Correction Methodology)
4. Effective Business Writing Skills
5. Basic Writing Skills – Grammar and Structured writing, Responses and more.
6. Cross Cultural Communication skills & Cultural Sensitizing.
7. Effective Conversational Skills
8. Soft Skills – A Range of Soft skills to compliment ‘Hard Skills’. Employers seek more than just Technical Skills; they place great importance on soft skills for performance and success.
9. Customer Service Skills – Addresses a range of issues that positively Impact Customer Service
10. Negotiation Skills – Managers, HR personnel, Staff, Sales persons, On Phone selling)
11. Sales Training – Face-to-face, On the Phone selling & Retail sales
12. Anger & Stress Management
13. Future Leaders (Budding Leaders – Leadership Skills)
14. Body Language & Grooming for Leaders, Professionals and Sales & Marketing persons.
15. Pre-Process Training for ‘New Hires’. (BPO – Call Center & Corporate)
16. Call Escalation: Training Tier 2 Teams or Call Escalation Teams, to handle Escalated Calls effectively, resolve issues and generate ‘Customer Satisfaction & Retention’. (BPO-Call Center)
17. HR “Business Partnering Services” – Assistance with Recruitment, Conduct Interviews, Employee Engagement, Employee Development and Assessments (Written & Verbal) etc.
19. Coaching Programs – a range of Communication, Customer Care, Soft Skills coaching programs for “Performance Enhancement“.
Training Programs for the Educational Space. (Career Competencies – Employability Skills)
Training with a “Corporate Perspective” to Bridge Campus and Corporate. These Programs develop highly sought after skills by industries and are as important as academic skills.
1. Employability Skills and Career Competencies (MCA – MBA – Engineering & other Students): Develops Business and Workplace related skills for performance, professionalism and Organizational Success.
2. Soft Skills Program – very much needed to take those with ‘High End – Hard Skills’ to another level. Recruiting professionals believe soft skills are more important for leadership and management positions. Soft Skills help you stand out. Soft Skills compliment Hard Skills.
3. Career Finishing School Training (With a Campus to Corporate focus. Ideal for Final Year Students). This extensive program develops a ‘well rounded’ individual, ready to face the challenges in the work place. The focus is on the overall development of the individual.
4. HR Foundation Program & Effective Recruitment Skills for MBA (HR) students. (A Corporate Perspective). The program prepares aspiring students for a Career in HR. “Effective Recruitment Skills” are a Key Element for HR Personnel. Understanding Essential Recruiter skills, How to be an effective recruiter and gain an understanding of recognized techniques for successful recruitment consulting. An important learning for the Recruitment Process.
5. Personality Development: An extremely important program for today’s Fresh Talent and Executives.
6. Leadership Skills for Budding & Emerging Leaders
7. Conversational and Speech Training Program – Master Spoken English: Speech Correction, Verbal Skills, Verbal Aptitude. Addresses MTI (Mother Tongue Influence). With adequate training, holding a conversation with confidence becomes easier. Students will be able pursue better Job opportunities across many industries. It is extremely essential for Graduates & Post Graduates and those pursuing a Career in the Service Sector, where face to face interaction is necessary.
8. Body Language – Non-Verbal Communication: Understand the power of Non Verbal Communication. Non-Verbal communication often comes through louder than the words that are actually spoken.
9. Effective Writing Skills
Note: Training programs can be customized based on your need.
Out Bound Activity Based Training (OBT): Out Bound Training is gaining popularity in India and is conducted for Leadership & Management and Employee Team Bonding. OBT Represents a powerful process to enhance, Team Building, Employee Interaction, Communication and Collaboration, besides a range of other important leadership learnings. The Take away is what matters most from OBT Training. (This program is currently exclusive to Bangalore & Mysore due to the existing facilities). Some temp pictures of OBT are shown in the gallery.
Training Methodology – Learning Formats: Modular based – Classroom Training – Visual Aids – Activities and Interactive.
The right Learning Methodology is very crucial for effective Learning & Development.
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