Soft Skills are an essential part of the job in most organizations. The value of soft skills training cannot be ignored in the modern workplace.
Training helps participants understand the importance of soft skills that can be used during face-to-face, over-the-counter or on-the-phone interactions; training address behaviors too. Participants are equipped to deal with a whole range of issues.
Technical skills or Hard Skills allow a person a certain degree of success, however, to achieve a higher degree of success they must equip themselves with soft skills too.
In business the phrase ‘Soft Skills’ refer to skills which have to do with human interactions. If you are a ‘people person’ then you are said to have good soft skills.
EQ is defined as ‘Emotional Quotient and is comprised of a persons soft skills. These are defined as how you interact with other people, or your interpersonal skills.
It is time to accept the benefits of Soft Skills in the 21st century workplace.